Any business representative who has dealt with a cell phone carrier knows what frustration feels like. Getting answers to questions about cell phone plans or even making simple plan changes can be a major ordeal. Some companies become so annoyed by the interaction that they change carriers or stop providing mobile devices to their employees. There is no need to take such drastic measures because help is available from a third party.
The Root of Corporate Frustration With Cellular Carriers
Though businesses usually view a carrier as the problem child in this relationship, this may not be an accurate perception. Businesses vary in their requirements and large carriers often cannot meet these needs in a cost-effective manner. A carrier may not have the resources to help a business determine which plan is most appropriate and it may not be able to support the ongoing needs that businesses have, such as plan and device analysis. The result is business leaders who are unsatisfied with a vendor relationship, never realizing that the business is the cause.
This does not mean that a business must change its ways in order to offer cell phones to workers. The company simply needs an intermediary that can reduce the time and frustration involved in regular interactions with cellular providers. This third party works on behalf of the business, dealing directly with the providers of choice. Business leaders and information workers are involved only when necessary, freeing them to focus on daily operations and strategic planning.
How the Process Works
Companies save time, aggravation, and money when they turn to a mobile expense management provider. An expert in mobile management assesses the mobile requirements of the business and get to know the users. The existing mobile phone policy is reviewed and changes are recommended that will protect the business and keep its expenses low. With this third party involved, staff previously overwhelmed with mobile management duties now considers the function effortless.
The process begins when a worker or administrator submits an email or telephone request to the third party support team. An individual will be assigned to handle the issue and interact with the user and carrier as necessary. Helping the business resolve its cellular issues is the main focus of this individual. The solution is documented and communicated to all required parties.
Types of Issues Handled
An independent mobile support team handles many things on behalf of its business clients. These include user changes, additions, deletions, moves, hardware procurement account changes, and changes designed to optimize cell phone plans. Issues like billing errors and credits are also taken care of through direct interaction with plan providers.
These experts are focused on service and that includes providing technical and user support. They handle the management of hardware policies and even make suggestions regarding plan changes to accommodate employee travel. No matter which carrier a company uses or in which areas of the country it has operations, the business can use a third party to streamline and optimize interactions with cellular plan carriers.
Are you getting frustrated in trying to make sense of cell phone plans for your business? Do you think you and your business would benefit using an expert in mobile device management? Tele-Wath.com can help you better organize your cell phone plans so your business is better set up for success. Please visit our website today for more information.
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